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ou might imagine that an effective leader is someone who makes quick, intelligent decisions, gives inspiring speeches, and issues clear orders to their team so they can execute a plan to achieve your organization’s goals. Unfortunately, David Marquet argues, that’s an outdated model of leadership that just doesn’t work anymore.

As a leader in today’s networked, information-dense business climate, you don’t have full visibility into your organization or the ground reality of your operating environment. In order to harness the eyes, ears, and minds of your people, you need to foster a climate of collaborative experimentation that encourages people to speak up when they notice problems and work together to identify and test solutions.

Too many leaders fall in love with the sound of their own voice, and wind up dictating plans and digging in their heels when problems begin to emerge. Even when you want to be a more collaborative leader, you can undermine your own efforts by defaulting to command-and-control language we’ve inherited from the industrial era.

It’s time to ditch the industrial age playbook of leadership. In Leadership is Language, you’ll learn how choosing your words can dramatically improve decision-making and execution on your team. Marquet outlines six plays for all leaders, anchored in how you use language.

To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone they know.

But what turns casual customers into passionate promoters? What makes people stick with you for the long haul?

The industry experts at FranklinCovey set out to unlock the mysteries of gaining the customer’s loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these “campfire stores” burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers’ lives easier.

Now Leading Loyalty reveals the principles and practices of these everyday service heroes—the customer-facing employees who cultivate bonds and lift revenues through the roof. Full of eye-opening examples and practical tools, Leading Loyalty helps you infuse empathy, responsibility, and generosity into every interaction

More than ever before, business leaders are responsible for teams spread across regions, countries, and the entire globe. As a result of the pandemic, they’ve also been increasingly challenged by managing employees working from home. Leading a remote team is a unique challenge, and many leaders struggle by relying upon the skills and approaches that served them well when leading immediate, onsite teams.

Leading Remotely features practical examples and insights from leaders across the globe, and draws upon over 15 years of empirical research to provide essential advice on how to successfully lead remote teams. This is a ground-breaking guide on how to overcome the unique obstacles faced when leading a remote team, featuring key insights and advice drawn from experiences of leadership throughout the pandemic.

In these pages, leadership coaches John Baird and Edward Sullivan share hundreds of hours of research and firsthand accounts of guiding leaders at some of the world’s most respected big brands and small startups (Apple, Nike, Google, Slack to name a few).
Through their coaching and research they uncovered the 5 behaviors transformative leaders engage in to connect authentically with their teams:

– They are aware of their people’s needs.
– They help their people to confront the fears that hold them back.They understand their own desires & what drives their people.
– They leverage their unique gifts & help people find their own.
– They connect with their core sense of purpose & help people find theirs.

The key to achieving these behaviors is asking the right questions and having conversations that connect you and your employees on the deepest human level–conversations the authors coach you on how to navigate.

At a time when workplaces are struggling to build high-morale and connected cultures, LEADING with HEART will help leaders to unlock the best version of themselves and those around them with transformative results.

No matter where you are in your career, this book is your launch point to leading with heart. By encouraging you to ignore outdated “leadership hacks” and embrace introspection and growth, Leading with Heart guides you to ask the right questions and find your own answers. Now you too can create a leadership game-plan that is authentic to you and brings out the best in those around you.

In a time of increasing disconnection and uncertainty, Leading with Joy shows how leaders can reclaim their purpose and embrace joy in service of social transformation.

Leadership that connects people and centers compassion and trust instead of competition and disconnection is needed more than ever before. There are plenty of manuals that show people how to manage organizations, but what is really needed in this moment is a book that shows us how to include kindness and inspiration within leadership. Leading with Joy promotes a courageous and compassionate approach to leadership that can sustain purposeful action and social change.

This book takes the form of a series of vignettes about the authors’ insights and stories, with reflection questions at the end of each one. Through these stories—which address topics such as workplace triumphs and lessons, family relationships, and even near-death experiences— Akaya Windwood and Rajasvini Bhansali illuminate different aspects of leadership, such as humility, forgiveness, and kindness, and invite leaders to respond to the current moment.

The book draws on the authors’ lived experiences as leaders, including their encounters with oppression, and their wisdom in principled leadership. They demonstrate how leaders can create conditions of abundance and well-being, which are necessary for long-term social transformation.